Terms of Service

1. General Terms

By accessing and placing an order with Ashoka Exports, you confirm that you are in agreement with and bound by these terms and conditions. These terms apply to all visitors, users, and customers of the website.

2. Products & Descriptions

We strive to display our products as accurately as possible. However, natural gemstones and crystals may vary in color, size, and pattern. Minor variations are inherent characteristics of authentic natural products and should not be considered defects.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR) and can be viewed in other currencies for reference.
• Prices are inclusive of all applicable taxes.
• We reserve the right to update prices without prior notice.
• Payment is processed securely through our payment partners.

4. Shipping & Delivery

• Orders are processed within 1-2 business days.
• Domestic shipping (India): 5-7 business days.
• International shipping: 10-15 business days depending on destination.
• Free shipping on prepaid orders above ₹2,000.
• Tracking information will be provided via email once shipped.

5. Returns & Exchange

• Returns accepted within 7 days of delivery for unused items in original packaging.
• Items must be in their original condition with all tags and certificates.
• Refunds will be processed within 7-10 business days after receiving the return.

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Ashoka Exports and is protected by copyright laws. Unauthorized reproduction is prohibited.

8. Limitation of Liability

Ashoka Exports shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount paid for the product in question.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi.

10. Contact

For questions about these terms, please reach out:

Ashoka Exports
VARDAAN HOUSE, G-12, Ground Floor, 7/28, Mahavir Street, Ansari Road, Darya Ganj, New Delhi - 110002, India
Email: contact@ashokaexports.com
Phone: +91 85955 43058